Shipping policy

### Shipping Policy

Thank you for choosing Atipoorv Palace. We are committed to delivering your ethnic wear and premium textiles to you safely and efficiently.

**1. Order Processing Time**
*   **Processing:** All orders are processed within 2–4 business days. 
*   **Operational Days:** Orders are processed and dispatched from our warehouse in New Delhi, Monday through Saturday. We do not process or dispatch orders on Sundays and public holidays.
*   *Note:* During peak festival seasons, processing may take an additional 1–2 days due to high volume.

**2. Shipping Rates & Delivery Estimates**
*   **Domestic Shipping:** We offer reliable shipping across India.
    *   **Standard Shipping:** Delivery typically takes 5–7 business days after dispatch.
    *   **Shipping Charges:** Shipping fees are calculated at checkout based on your delivery location and the weight of your order.
*   **International Shipping:** We currently [do/do not] offer international shipping. *[If you do, add: Please note that international customers are responsible for all customs duties, taxes, and import fees.]*

**3. Shipment Tracking**
Once your order has been handed over to our courier partner, you will receive a Shipment Confirmation email and SMS containing your tracking number. Please allow 24 hours for the tracking status to update on the carrier's website.

**4. Shipping Restrictions & Pincodes**
*   We ship to most serviceable pincodes across India. 
*   We do not ship to P.O. Box addresses. Please provide a complete street address, a valid mobile number, and your correct pincode to ensure a smooth delivery.

**5. Damages & Discrepancies**
*   Atipoorv Palace partners with reputable courier services to ensure your items reach you in perfect condition.
*   In the rare event that your package arrives damaged, please do not accept the delivery if the outer packaging is severely tampered with.
*   If you have already accepted the package, we highly recommend recording an **unboxing video** as proof. Please report any transit damage or missing items to our support team within 48 hours of delivery.

**6. Changes to Orders**
Once an order has been dispatched, the shipping address cannot be modified. If you need to update your details, please contact us within 24 hours of placing your order.